Working with you to help your clients

We work collaboratively with our clients and their legal representative to help to receive a positive outcome at parole board hearings and beyond

How do we work with our clients legal representaive

All our funding for the work we do leading up to and including the Parole Board hearing is funded by legal aid, as such our client's solicitors must apply for this funding and have it approved before we can commence with our in-prison visits.

We have submitted about 100 reports to Parole Boards and attended about 70 Oral Hearings, since our founding in 2018, and have never been criticised by panel members; indeed on several occasions have received direct praise after hearings.

Our reports are submitted first to the client and their lawyer before going to the Parole Board and if they don’t like what they read they would be under no obligation to submit the report.

Our objective is to “get prisoners out of prison and keep them out”. That objective is totally in line with the Ministry of Justice and the Parole Board. Furthermore, we don’t talk about risk, nor make the decision to release which is made by the Parole Board and they get advice on risk from professionals with suitable experience and qualifications.

Our expertise is in addiction and substance misuse and that is what we work with. We give advice, guidance and support post-release. The goal is to develop a robust plan in collaboration with our client so that the Parole Board will believe that release is in everyone’s best interests.



Q: My client is already accessing drugs and alcohol services within the prison, what is the benefit of working with you as well?

We believe that a client needs and deserves as much support as possible, we work collaboratively to assist in giving them a combined service. Our care branches the gap where in prison and out of prison drugs services cannot and are with our clients through the process giving a continuity on their contact person both from in prison and out of prison

Q: What if the LAA ask for a second quote from another expert witness

A: there are no other ‘Expert Witnesses on Addiction’ and we are therefore paid the standard rate for “Drugs Worker”. I am sure if you reply with this answer the LAA will approve the funding and will not raise the issue again.

Q: How much does your service cost the client?

A: Our services are “free” to the client in the same way that yours are: as long as the client qualifies for legal aid the LAA will pay the bill.

Q: Does your service contradict or clash with the services provided by OMU, drug services etc?

A: We work alongside Probation, both Prison Offender Managers and Community Offender Managers to provide a level of help and support which they simply don’t have the resources to provide.

Q: Has your funding ever been refused by the LAA?

A: In every case, NC work has been funded by the LAA and no funding application has ever been rejected. Occasionally a new lawyer will be asked for a second quotation but, when the LAA is told that we are the only recognised “Expert Witnesses on Addiction”, the funding has always been confirmed. The category for the application is ‘Drugs Worker’.

Q: How many law firms do you currently work with

A: We currently work with over 30 law firms and in many with multiple lawyers within the firm.

Q: What areas do you cover?

A: the whole of England and Wales

Q: who can refer to your services?

A: the client directly, family members, solicitors, drugs and alcohol services, OMU, please click here to refer. 

Our Process

We focus on four main areas when we work with our clients:



Support starts in prison with a comprehensive assessment of the client’s needs 
An agreement on his/her treatment plan. 
Followed by individual and group therapies as appropriate 
Client attendance at self help fellowship meetings.



We work with the client to ensure appropriate housing is in place on release
Ensure the required level of therapeutic intervention which may include residential rehabilitation
And/or attendance at New Connections  for individual or group sessions.
New Connections also prepares a report for Parole wherever this is required and are available to attend Parole hearings as expert witness.



Meeting the client from the prison gate and escorting them to initial appointments which may include Probation, local DIP team and taking the client to their agreed accommodation. 
Ongoing support will include counselling, mentoring and support in connecting with the desired fellowship group(s)
Finding an appropriate sponsor



New Connections intention is to provide support for ex-offenders so that he/she can make the fundamental changes necessary to live happy and fulfilling lives. 
Based on a life free from drugs and crime and the bondage to that lifestyle. 
The support will include Family specialists who will facilitate the rebuilding of connections with healthy family members which may have been badly damaged or even lost.

Mentorship Programme

We are in the process of building up our mentorship programme with clients of ours who we have been working with for a while. Whether or not you have worked with us in the past or not, and you are interested in being either a mentor or mentee, then please get in touch and we can discuss what opportunities we have available.

Volunteer with us

If you are interested in volunteering with us, we would be really interested in discussing this further with you. You can find out more about the specific opportunities here.

Our Partners

We work with a variety of services providers that we can refer our clients onto to ensure they get the best support available through their journey.
If you would like to partner with us please just get in touch. Whether it is a collaboration or a network share, or to help build support networks within your area, we are open to a wide variety of partner relationships
building connections for a brighter future

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Correspondance address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
0208 066 6828
© New Connections Support CIC 
Company No: 13654043
Registered address: 2 Bath Mews, Bath Parade, Cheltenham, Gloucestershire, GL53 7HL
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