Post release

All of this work is delivered within the parameters of the risk factors outlined in each client’s licence or release order. We create a personalised care plan for each client, which is reviewed at one month, three months, and six months post-release. This plan focuses on 10 key areas where the client grades their need in this area, for example, mental health, physical health, goals and drugs. When the care plan is reviewed, we reassess the scores to help us understand where the client requires further support and where they have achieved success. It is multidisciplinary and is shared with probation and any other relevant professionals, such as the AP, psychologists or mentors currently involved in the client's care.

We provide a truly bespoke service that gives individuals the autonomy to choose how and when they engage with us. If a client breaks contact at any point, we will make five attempts to re-establish communication. However, they always know they can reach out to us at any time, for any reason, and they often do.

Some of our clients have gone through the release cycle more than once. We have supported them across different prisons, parole hearings, and probation areas, and have been with them each time they’ve returned to the community. Often, aside from family or friends, we are the only consistent voice and presence in their lives. This level of continuity enables deep trust, making us a reliable bridge between our clients and probation services.

When our clients reach a crossroads—where they could potentially fall through the cracks or make a harmful decision—we are often the first number they call. This allows us to step in, prevent recalls, assist with housing transitions, and support positive relationships with probation.