Name of Client: Client G
DOB: 1983
Date of Sentence: 2005
Tariff Expiry Date: 2016
No of releases and Recalls: 5 recalls
Release Date: 2025
Approved Premises: Reading
Summary of Engagement with New Connections:
First Contact
Client G was convicted of murder in 2004 and received a life sentence with a minimum tariff before becoming eligible for parole. New Connections first made contact with the client in 2023 and began visiting them in custody later that year. We recognise that individuals convicted of murder can often face particularly challenging prison environments and may become isolated from family and support networks. Because of this, we believe it is especially important to establish positive and supportive relationships that provide motivation, encouragement, and opportunities for personal development.
Through our regular contact with Client G prior to release, we were able to identify areas that would support desistance and reduce the risk of recall. This period of engagement enabled us to develop a strong and trusting relationship, allowing the client to feel comfortable discussing concerns about release as well as future aspirations. During these discussions, Client G identified alcohol as a significant disinhibitor and recognised its connection to both the index offence and previous recalls.
Since the index offence, Client G had experienced multiple recalls, most of which were linked to alcohol use and associated behaviours. As a result, we identified abstinence as a key factor in supporting successful rehabilitation and reintegration. To support this goal, it was important to secure suitable recovery-focused and abstinence-based accommodation following the client’s stay in Approved Premises. We reassured Client G that we would work alongside relevant agencies and professionals, including probation services, to ensure the most effective support was in place.
Client G’s release was approved in 2025, with accommodation arranged within Approved Premises. Prior to release, we confirmed that regular contact would be maintained and developed a care plan to monitor progress and provide structured support. On the day of release, we met Client G at the prison and accompanied them to Approved Premises. We also assisted with practical arrangements, including obtaining a mobile phone and helping the client familiarise themselves with the local area.
At New Connections, we recognise that leaving prison can be an intimidating experience, particularly following a lengthy period in custody. For this reason, we aim to help clients feel as comfortable and settled as possible by supporting them to understand their surroundings and navigate their newfound independence. Client G settled well within Approved Premises, and we continued to provide reassurance that regular and supportive contact would remain available. We recognise the importance of positive social support in addition to statutory supervision, and regular communication allowed the client to share updates regarding progress with abstinence and engagement with recovery groups. This ongoing contact helped Client G feel supported, encouraged, and motivated to continue achieving positive milestones.
By the third month following release, we provided an update on Client G’s progress to probation services. We highlighted the excellent progress made, including active engagement in meaningful activities and a positive contribution within Approved Premises. At New Connections, we recognise the importance of helping clients maintain access to interests and activities they enjoy, as many people struggle with boredom and restlessness after leaving the structured environment of custody. In Client G’s case, recovery meetings and involvement in a faith community provided valuable structure, purpose, and social connection. The client became an active participant in both communities and demonstrated a strong commitment to personal growth.
Client G also expressed concerns regarding modern technology and the challenges of adapting to technological advancements following a lengthy period in custody. We prioritised addressing these concerns, recognising that improved confidence with technology would support greater independence and help the client settle more successfully into community life. We explored services that could provide specialist assistance and reassured the client that New Connections would offer support where necessary.
As preparations began for moving on from Approved Premises, we worked closely with Client G and relevant professionals to address concerns about the transition. Meetings were arranged with probation staff and key workers to discuss future plans, provide reassurance, and ensure that appropriate support would remain in place. The client was referred to a specialist housing support provider with experience in supporting individuals with substance misuse needs, helping to ensure continuity of support following departure from Approved Premises.
Around six months following release, Client G experienced a relapse. At New Connections, we understand that recovery is rarely a linear process and that setbacks can form part of a wider journey towards long-term stability. While many individuals can feel discouraged following relapse, our approach is to provide encouragement and support, helping clients recognise that a setback does not define their future progress.
In this case, Client G demonstrated significant self-awareness by recognising the relapse and proactively seeking support from recovery sponsors. This represented a particularly positive step in the client’s recovery journey and highlighted growing independence and resilience. Due to the substantial progress made overall and the proactive response to the setback, probation services determined that neither recall nor formal enforcement action was necessary. This outcome reflected the positive work undertaken by Client G and demonstrated the effectiveness of a supportive, recovery-focused approach.
New Connections continues to maintain regular contact with Client G and remains committed to providing support for as long as it is beneficial. The client has received an updated care plan that recognises the significant progress achieved and provides encouragement for future goals. We are extremely proud of Client G’s journey, the resilience demonstrated throughout the rehabilitation process, and the commitment shown towards building a positive and independent future.
